Flat Rate Movers Ltd

Save yourself hours of stress, confusion, and wasted time — do not hire FlatRate Moving. From the very first interaction, this company demonstrated an astounding level of incompetence and disorganization that borders on negligence.

I hired FlatRate to manage a move from Louisville, KY to Asheville, NC, and every phase of the process — from scheduling to delivery — was a complete mess. There was no single point of contact. The job was passed around to multiple people, none of whom had a grasp on even the most basic logistics like pickup times or delivery locations. At one point, your own team couldn’t even tell me where my belongings were in the system.

Communication was abysmal. There were no updates, no automated systems, no proactive outreach. Then — nearly two weeks after pickup — I received a text message at 10:44 PM on a Sunday night, informing me that the movers would be arriving the next morning, unannounced. No warning. No courtesy call. Just a sudden drop-in, as though this level of chaos is normal for your operation.

To make matters worse, the driver spoke only Russian — no English, no Spanish — which made it impossible to communicate basic instructions or clarify anything on-site. How is a logistics company sending drivers on cross-state deliveries with no shared language and no translator or liaison?

This entire experience has been unacceptable. You are running a national moving company with all the professionalism of a fly-by-night Craigslist operation. I would strongly discourage anyone from trusting your team with their possessions — or their time.

Move size: Partial Move Service cost: $2600

Juan, Alex, and Mario were a great, conscientious, and efficient team. Their teamwork meant that they could move a lot of items quickly while still paying attention to how to place fragile boxes/items safely and take care of furniture. Their communication was good both within the team and with us, and they were very good at making efficient use of space in both the truck and our storage unit. This was our second move using Flat Rate, and we were very satisfied with the quality of service we got both times, but were particularly impressed with this team as they had to both pack and unpack the truck within the course of a single day (our previous move with Flat Rate was long distance, so packing and unpacking were on separate days).

Move size: 2 Bedroom Home Service cost: $1500

Lawrence and the team were extremely helpful in preparing me for my move. We had a FaceTime call to properly assess the size, and therefore price, of the items. There were no surprises on my bill. Lawrence even checked in a few days prior to my move to see if I had any changes to my inventory, which I did! Because he checked in, I avoided any confusion on moving day.

Movers Eddy and Javier were professional and efficient. They were extremely careful with my belongings.

Move size: Studio Service cost: $750

They are kind and accommodating from start to finish. Moved with them 3 times, Bernard Smith has been our point person for each move, and every time it’s been the same consistent quality of service and attention. First time was a combined move of my now wife’s stuff to my studio and storing her furniture until we found a bigger place.

So smooth, organized and comfortable.

Things always come up in the middle of packing and on move day and these guys just make it work and have a great attitude about it.

Each moving crew was excellent.

Highly recommend them for any moving and storage needs

Move size: 2 Bedroom Home Service cost: $2100